Refund policy

No Returns or Exchanges

All sales are final. Due to the safety and hygiene standards for pet products, we do not accept returns or offer refunds. 

Damaged or Defective Items If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at shopnusapets@outlook.com. Include your order number and a photo of the issue — we'll make it right with a replacement or store credit at no cost to you.

Lost Packages If your package is marked delivered but you haven't received it, please wait 3 business days and then reach out to us. We'll work with you to resolve it.

We appreciate your understanding — print-on-demand means every piece is made with care, just for you.